Refund & Return Policy

Effective Date: 23-02-2026

At STOMBEO VENTURES PRIVATE LIMITED, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

  • Products can be returned within 7–15 days of delivery, depending on the item.

  • Items must be unused, in original packaging, with all accessories, manuals, and tags intact.

  • Products damaged due to customer misuse are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened software, DVDs, or digital downloads

  • Gift cards

  • Products damaged due to improper use or accidents

3. How to Request a Return

  1. Contact our customer support team via email or phone within the return period.

  2. Provide your order number, product details, and reason for return.

  3. Our team will guide you with the return shipping process.

Contact Us:
info@electrovax.com

4. Refund Process

  • Once we receive and inspect the returned product, we will process your refund within 7–10 business days.

  • Refunds will be issued via the original payment method used for the purchase.

  • Shipping charges (if any) are non-refundable, unless the return is due to a defect or our error.

5. Damaged or Defective Products

  • If you receive a defective or damaged product, contact us within 48 hours of delivery.

  • We will provide a replacement or full refund after verification.

6. Exchanges

  • Exchanges are allowed only if the product is available in stock.

  • Follow the same process as returns and specify the desired replacement item.

7. Shipping Returns

  • Customers are responsible for return shipping costs unless the product is defective or wrongly shipped.

  • Ensure the product is securely packed to prevent damage during transit.

8. Contact Information

For any questions about refunds, returns, or exchanges, reach out to us:

STOMBEO VENTURES PRIVATE LIMITED